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Send your Request

If you need our support, please click on Open a New Ticket, select your issue and provide the required information as much as possible. Once you submit your request, we will send you an email with a Ticket number.

Open a New Ticket
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Check Status of your request

If you want to track the progress of your request or status of your previous requests, please Click on Track Ticket Status. We will send you an email with a link which enables you to track the progress of your request.

Track Ticket Status

Welcome to the

IT HelpDesk

To provide a faster and better service we are introducing a new IT HelpDesk to send your request to us. Please use this system to make your requests instead of sending emails or calling our staff. During working hours of weekdays, we will try to attend your request within 4 hours. It may take more time during evenings and weekends.
If you need further information or want to make any comments/complaint about IT HelpDesk or any other matter please send an email to

ICT Centre, University of Kelaniya

Supporting the University to achieve its goals by providing a quality and reliable Information Technology based service


ICT Centre, University of Kelaniya

+ 94 11 2 910 163