Welcome to the

IT HelpDesk

To provide a faster and better service we are introducing a new IT HelpDesk to send your request to us. Please use this system to make your requests instead of sending emails or calling our staff. During working hours of weekdays, we will try to attend your request within 24 hours. It may take more time during evenings and weekends.
If you need further information or want to make any comments/complaint about IT HelpDesk or any other matter please send an email to dictc@kln.ac.lk

How to use IT HelpDesk
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Send your Request

If you need our support, please click on Open a New Ticket, select your issue and provide the required information as much as possible. Once you submit your request, we will send you an email with a Ticket number.

Open a New Ticket

Regarding a request of create an (Email & WiFi) accounts for Permanent & Temporary Staff.

Please send your request to create new Kelani Mail/WiFi accounts to the Director, ICT Centre (dictc@kln.ac.lk) through the relevant HoD and Supervisor (only for Research Students) with the information indicated below.

Full Name :
Employee Number :
Department :
Permanent or Temporary :
Academic or Non-Academic :
NIC Number :
Mobile Number :
Personal email address :
WiFi, Email, or Both :
UoK WiFi User Name (If present) :

ICT Centre, University of Kelaniya

Supporting the University to achieve its goals by providing a quality and reliable Information Technology based service


ICT Centre, University of Kelaniya


+ 94 11 2 910 163